FAQ & Support

No. The online result is a planning reference based on the dimensions and options entered. Final pricing follows LOBIN review, confirmed scope, approved drawings and written commercial terms.

Published cabinet rates cover the standard production scope for the selected series. Add-ons, freight, duties, taxes, local delivery and site handling are separate. Installation is outside the standard cabinet supply scope.

The standard policy is 10% to start design, 50% after design approval to start production, and the remaining 40% paid before dispatch after production and quality review.

You can begin with room measurements, wall photos and a simple layout. After scope review, the design deposit starts measured layouts and production drawing work.

Production starts after the latest production drawing, materials, hardware, scope and payment are confirmed and LOBIN releases the order.

Changes can be reviewed before production release. After Design Lock or production release, they may require a revised quotation and schedule, and some changes may no longer be possible.

The published production reference is 15–16 days ex-factory after confirmed drawings, cleared payment and production release. Large projects or special materials may add about 1–2 days. Shipping time depends on destination and freight method.

This business line does not include installation service. LOBIN supplies cabinets; buyers arrange qualified local trades. Suitable Malaysia or Thailand projects may request a local dealer connection for installation support.

Inspect promptly and keep the packaging. Report the cabinet code, packing reference, quantities, photos and video within the inspection period stated in the project documents.

Warranty coverage follows the written LOBIN warranty standard for the selected cabinet body, door and hardware series. The exact coverage, exclusions and remedy are confirmed in the final quotation or warranty terms.

Send the project or quotation number, cabinet and packing codes, issue description, quantities, photos and video. Approved partners can track requests inside their account.

Approved dealers and contractors sign in with the email used in their application. Their workspace saves server-owned quotation history, account settings and support requests.

Open the catalogue library to filter available resources, preview representative pages and either download directly or request access according to each catalogue setting.