Refund Policy
Last updated: September 1, 2026
Design Services
10% Design Deposit
The first 10% of the total quotation is paid before design work begins and forms part of the project total; it is not an extra fee. If a project is cancelled, any refundable amount is determined from the signed quotation, work already completed and applicable law.
Cancellation During Design
Before design work starts, a cancellation is reviewed against the written scope and any documented costs already incurred. After review, drawings or revisions have started, the completed work and committed third-party costs may be deducted only as permitted by the signed project terms and law.
Planning Dates
Website production and delivery dates are planning references. The controlling dates are the milestones written in the signed quotation or project agreement, including any dependencies on client approvals, measurements, payment, site readiness, shipping and customs.
Written Milestones and Delay Remedies
If LOBIN misses an expressly committed milestone for reasons within its reasonable control, the parties will follow the notice, cure and remedy terms in the signed agreement. No automatic discount or full refund is promised unless it is written into that agreement or required by applicable law.
Out-of-Scope Revisions
Revision fees or additional work fees are non-refundable once the additional review, drawing or revision work has begun.
Furniture Export
Cancel Before Production Starts
After design approval, an additional 50% of the total quotation is due before production begins. A cancellation received before factory work starts is reviewed against approved design work, purchased materials, supplier commitments and the signed quotation. Any approved refund is based on documented project status rather than an automatic percentage deduction.
Cancel After Production Has Started
Custom cabinetry is made to approved dimensions and specifications. Once production has started, payments may be applied to completed work, committed materials and other project-specific costs. Any cancellation, credit or refund is determined under the signed quotation and applicable law; LOBIN will provide reasonable production-status records on request.
Quality Issue Discovered on Receipt
Inspect the shipment promptly and report any shortage, transit damage or suspected manufacturing defect within the inspection period stated in the quotation, transport document or warranty terms. Include cabinet codes, packing references, photos and video where available. After verification, the appropriate remedy may be repair guidance, replacement parts, credit or another agreed solution.
Client Measurement Error
If incorrect measurements were provided by the client and were not verified by LOBIN's design team, the cost of re-production is borne by the client. LOBIN is not liable for measurement errors not verified by our team. We strongly recommend our 3D design review service to catch measurement issues before production.
Installation Boundary and Final Acceptance
LOBIN does not include installation in the standard cabinet supply scope. The buyer arranges qualified local trades directly. Any receipt, acceptance criteria and responsibility boundary follow the signed quotation or project agreement.
General Terms
Approved refunds are returned through an agreed lawful payment channel within the period stated in the written resolution. Bank, card, currency-conversion or intermediary charges may affect the amount or timing.
This policy does not affect your statutory rights under applicable consumer protection laws.
Contact
For cancellation, refund or quality-remedy questions, contact us at: hello@lobincabinets.com or +81 87 1933 3093. The signed quotation, PI or project agreement controls if it contains more specific terms.