LOBIN Knowledge Center
03 · Sales & Customer Communication
03 · 销售与客户沟通
Handle quote comparisons, factory-direct questions, difficult conversations, margin boundaries and follow-up rhythm.
Published knowledge
Articles in this topic
03 · Sales & Customer Communication · 16 min lesson
Present a clear quotation and protect margin
Present a quotation that separates supply scope, local services and exclusions, then compare alternatives on a consistent basis without making unsupported promises or discounting blindly.
Read guide03 · Sales & Customer Communication · 12 min lesson
Keep quote versions and next actions clear
Keep each opportunity's current quotation, customer decisions and open questions together, so follow-up has a clear purpose, an owner and a date from the first estimate onward.
Read guide03 · Sales & Customer Communication · 14 min lesson
Resolve cabinet after-sales cases
Document the reported issue, collect identifiable evidence and coordinate the next update, keeping responsibility decisions and any repair or replacement commitments tied to the written case review.
Read guide03 · Sales & Customer Communication · 14 min lesson
Handle local cabinet quote comparisons
A comparison script that moves the discussion from cheaper or expensive to same scope, same responsibility and same risk boundary. This lesson is written as a global English lecture outline with a permanent video slot and an empty workbook slot for future Excel or PDF tools.
Read guide03 · Sales & Customer Communication · 12 min lesson
Explain factory-direct cabinets without losing trust
A truthful factory-direct explanation that focuses on supply path, managed production and transparent scope without claiming what cannot be proven. This lesson is written as a global English lecture outline with a permanent video slot and an empty workbook slot for future Excel or PDF tools.
Read guide03 · Sales & Customer Communication · 15 min lesson
Practice difficult cabinet customer conversations
A role-play method for responding to pressure, confusion or anger while keeping facts, responsibility and next actions clear. This lesson is written as a global English lecture outline with a permanent video slot and an empty workbook slot for future Excel or PDF tools.
Read guide